Privacy & cookies


If you contact us, you can be assured that we will keep any personal information you supply in confidence. We do not disclose any personal identifiers to any other parties outside our company without first gaining your permission.

If you contact Synergie, any information you supply will be stored and processed in a way that protects confidentiality and privacy, in keeping with General Data Protection Regulations (GDPR).

Sharing your information

We will not share your information with any third parties unless:

  • You have consented to this;
  • It is as part of our duty to protect a child, a vulnerable adult, yourself or the public;
  • For the prevention and detection of a crime or the assessment of any tax or duty;
  • We are required to do so by any court or law or any relevant regulatory authority;
  • To protect the rights, property or safety of Synergie Counselling.

People who visit our premises

We have closed circuit TV at our offices in Hillingdon. This is a purely internal system that is used to help maintain personal safety and security. Video recordings are kept securely on-site and only shared with police when they are needed to investigate a crime. Only staff who have appropriate authority are allowed access to the recordings. The recordings are kept for thirty days.

Use of cookies on this site

This site uses a 'session cookie' in order to make sure your use of the website isn't mixed up with anyone else's. The third party calendar package used in Webskein needs this, and it is also needed if you log in. The cookie is simply a short, unique string of characters stored on your computer. A matching copy is kept temporarily on the server whilst you are using the site, for comparison with the copy stored on your computer. (The server copy is deleted about half an hour after you stop using the site.) The cookie contains no personal information about you whatsoever, doesn't identify you in any way, and is necessary for the site's operation.

Data stored in log files

The web server records webite use, for legitimate statistical and maintenance purposes. Log records contain IP addresses, and for registered users who are logged in, their username. The data is only stored for a minimal time, as log files are regularly statistically summarised, and are then deleted.